What is touchless technology

More than two years in a pandemic and in the calendar we continue counting the days living it, that is why in 2021, before the imminent first wave of workers returning to the offices, many were the forecasts assumed by the owners of companies, being one of the most fundamental to take into account the need to avoid contact.

In the day-to-day life of any worker, the number of things that are touched by more than one person is numerous. Probably at this moment, you are making a quick calculation of the things that you yourself touch and that surely others will touch, such as doors., furniture, coffee machines, utensils, pens, computers… in short, many things to share between office colleagues and clients.

Touchless technology has come as an ideal solution to circumstances where it is unavoidable to interact with objects that others also interact with, such as elevators or electric doors. These technologies help make easier the prevention and risks of infection and are improving the customer experience.

One of the most plausible advantages of these technologies is that it is a change that can be sustained even when risk levels with the pandemic decline. The areas covered by touchless technologies are apps, voice interface, and facial recognition.

In the case of apps, the use of these as a means of payment to avoid contact with cash and cards has been a real lifesaver for many businesses. Today, almost all restaurants, to mention one, have the option to pay through their own or third-party applications (via QR codes), where you can order and pay without any type of contact with other people.

In the case of voice interfaces, nowadays, more companies’ processes are automatic and allow their users to interact with their systems through voice. The best thing about these types of tools is that they expand the digital communication capacity of companies from text to the conversational sphere.

In the case of facial recognition, technically, is because of the pandemic that this type of resource was forced. Although there are many people concerned about their privacy in the event of implementing these systems, the situation has led to the vast majority of users preferring this method of identity verification in establishments such as banks, airports, and offices.

Facial recognition technologies have advanced to the point that the company Irisbond has tested an eye-tracking system to interact with the environment without the need for contact, obtaining extraordinary results due to the solutions that the eye has to offer. Among them: access to public transport or a building, activating elevator buttons, using ATMs, and even handling equipment or devices without any type of physical contact.

All these advances show that nothing stops human beings and that we will alwa